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Technology you may need

For some of your activities in Moodle you may need to download the following free software:

flash image Flash click here to download the most recent Flash update
java image Java click here to download the most recent Java update
adobe image Adobe reader you'll need Adobe reader to read some resources

 

Technical Moodle FAQs

1.  How do I change my password?

You need to contact the University Helpline on 0800 61 62 63 or at onelogon@auckland.ac.nz

They can help you to reset your password.

You will need to supply them with: 

  • your full name,
  • date of birth,
  • student ID number,
  • NetID, and if possible
  • the courses you are enrolled in this semester.

 

2.  I can’t see my course or I can’t see any courses.  What do I do?           

Please be aware that most courses only become available on the official course start date.

If you still cannot access your course and you know it has officially started, it could be for one of two reasons:

Reason one:  You are not properly enrolled.

Please contact the Education Student Centre which handles enrolments.

Please be aware, from initial enrolment it may take 48 hours before you get access to your course online. 

Phone: 0800 61 62 63 (within NZ), +64 9 923 1969 (outside NZ)
Email: education@auckland.ac.nz

 

Reason two:  You have not been loaded into the course.

Please contact the CEDD (Centre for Educational Design and Development) technical support team which handles loading students into Moodle courses.

Phone: 0800 22 33 52 or (09) 623 8899 ext. 48159

Email: ceddtechhelp@auckland.ac.nz

 

3.  I can’t open a particular resource.

It may be that there is a plugin missing from your browser or there may be a problem with the way the file has been uploaded.

If problems persist, please contact the CEDD (Centre for Educational Design and Development) technical support team.

Phone: 0800 22 33 52 or (09) 623 8899 ext. 48159

Email: ceddtechhelp@auckland.ac.nz

Last modified: Wednesday, 9 July 2014, 12:33 PM