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Forgotten password

A forgotten NetAccount password is the most common enquiry to our support team. To speed up this process please contact the central IC Helpdesk.

If you have forgotten your password, you can get it reset.

In person, please visit the IC Helpdesks at the City, Grafton, Epsom or Tāmaki campuses. You must provide your Student ID card, passport or driver’s license. You can also have your password reset at the Student Information Centre.

Off campus, please contact or call 0800 61 62 63 with the following information for authentication purposes:

  1. Full name
  2. NetID (eg, jbon007)
  3. Student ID Number
  4. Date of birth
  5. Home address
  6. Current course(s) you are enrolled in (or programme of study)

More information about University NetAccount passwords can be found at:

A "Lost password" link on the Moodle login page provides the same information.

forgotten password

Last modified: Tuesday, 16 July 2013, 5:02 PM